Issue 1: Difficulty Logging In

• Solution: Ensure you are entering the correct email address associated with your Statcom Training account. If using the passwordless login feature, check your email for the login link, including the junk or spam folder, as it may have been filtered there accidentally. Also, make sure you are checking the right email account for the login link. If problems persist after these checks, contact the individual managing training within your organisation for further assistance.

Issue 2: Course Content Not Loading

• Solution: First, try refreshing the page. If that doesn’t work, check your internet connection to ensure it’s stable. Clearing your browser’s cache or trying a different browser can also resolve loading issues. Ensure that your browser is up to date with the latest version for optimal performance.
  

Issue 3: Prevented from Continuing in the Training

• Solution: If you find yourself unable to proceed to the next part of your training, it may be because all required elements within the current activity or lesson haven't been completed. To resolve this, navigate back through the lesson to ensure you have interacted with all necessary components. This includes:
  
  • Clicking on every point in an interactive image.
  • Opening each tab in multi-tab activities.
  • Watching videos in their entirety.
  • Flipping every card in card-based activities.
    

1. Ensure that every interactive element has been engaged with, as these actions are often prerequisites to moving forward in the course. This thorough review can help uncover any missed steps and allow you to complete the lesson successfully.
   

NOTE: Staying diligent with each lesson's requirements not only aids in your progression through the course but also ensures a comprehensive understanding of the material presented, enhancing your overall learning experience.

Issue 4: Videos or Interactive Elements Not Working

• Solution: Verify that your browser supports HTML5, which is necessary for video and interactive content. Disabling any browser extensions that block scripts or media content may also help. For video playback issues, adjusting your browser's settings to allow autoplay can be beneficial.

Issue 5: Quizzes or Assessments Not Recording Progress

• Solution: Ensure you’ve completed all required fields or questions before submitting. If your progress isn’t saved, try logging out and logging back in, then revisit the quiz or assessment. If the issue persists, document your answers and communicate the problem to the person overseeing training in your organisation, as they may need to report it for further technical support.

Issue 6: Access Denied for Certain Courses

• Solution: This may occur if you’re not enrolled in the course or if the course isn’t part of your assigned training. Confirm with your organisation's training manager that you should have access to the course. If it’s an error, they will need to adjust your course assignments accordingly.

General Tips for Troubleshooting:

• Keep Your Browser Updated: Using the latest version of your preferred browser ensures compatibility and security.

• Use Supported Browsers: Ensure you are using a browser supported by Statcom Training, as outlined in your welcome documentation.

• Document Issues: When encountering persistent problems, take screenshots or notes to help describe the issue to support personnel effectively.

NOTE: For technical issues beyond the scope of these common problems, or for issues requiring immediate assistance, direct communication with the individual responsible for managing your organisation's training is crucial. They can provide direct support or escalate the issue to Statcom Training’s technical support team as needed.